Privacy Policy
Last updated: January 2025
Your privacy and data security are paramount to us. Learn how Stillapay protects your information.
1. Introduction
Stillapay ("we," "our," "us," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment mediation platform and website.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect information in the following ways:
Personal Information You Provide
- Full name and contact information
- Email address and phone number
- Mobile Money account details
- Transaction IDs and payment proofs
- Payment amounts and dates
Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and interaction patterns
- Cookies and tracking technologies
3. How We Use Your Information
Stillapay uses the information we collect for the following purposes:
- Process payments and verify transactions
- Facilitate Mobile Money payouts
- Prevent fraud and ensure security
- Provide customer support and assistance
- Send transactional communications
- Improve our services and website
- Comply with legal and regulatory requirements
- Conduct analytics and market research
4. Data Security
We implement comprehensive security measures to protect your information:
- 256-bit SSL/TLS encryption for all data transmission
- PCI-DSS compliance for payment processing
- Regular security audits and penetration testing
- Limited access to sensitive data (need-to-know basis)
- Secure data storage with encryption at rest
- Multi-factor authentication for account access
- Fraud detection and prevention systems
However, no security system is completely impenetrable. We cannot guarantee absolute security of your information.
5. Information Sharing
We do not sell your personal information. We share your information only in the following circumstances:
- With payment processors and Mobile Money providers to complete transactions
- With law enforcement when legally required
- With third-party service providers under strict confidentiality agreements
- In case of business transfers or acquisitions
- With your consent for specific purposes
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand user behavior
- Preference Cookies: Remember your preferences
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
7. Your Rights
You have the following rights regarding your personal information:
- Right to access your personal data
- Right to correct inaccurate information
- Right to delete your information
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise these rights, please contact us at support@stillapay.com
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Transaction data: 7 years (legal requirement)
- Account information: Until account closure
- Marketing data: Until you unsubscribe
Questions About This Policy?
If you have any questions about this Privacy Policy or our privacy practices, please contact us: